Expectations
ØEach participant used a ranking slip like the one below to indicate the relative importance of each area of expectation
Ø
˜
 2˜
     ˜

 2
   ˜
   ˜
 2
   ˜
  ˜˜
 2
  ˜˜
  ˜˜
 2 ˜
  ˜˜
˜˜˜
 2
˜˜˜
The number of dots indicated the level of importance, with 6 meaning most important;
Each participant was assigned a number (eg. 2). This allowed the data to be disaggregated